How long does shipping take?
Orders typically arrive within 7–12 business days.
How much does shipping cost?
Shipping is $10 per order. However, orders over $100 qualify for free shipping, so you can enjoy complementary delivery when your total reaches this amount.
Where do you ship from?
We ship directly from our partner fulfillment centers to ensure fast processing and reliable delivery.
How do I track my order?
You’ll receive a tracking link by email once your order is shipped.
What if my package is delayed?
Delays can happen due to carriers or high-volume periods, but don’t worry — we’re always here to help. Just contact us, and we’ll look into it.
Do you offer returns?
Refunds are available only for damaged, defective, or incorrect items. Just email us within 14 days with your order number and a photo or video of the issue.
For most low-cost items, you won’t need to return the product — we’ll process the refund quickly once the issue is confirmed.
You can view our full Refund Policy at the bottom of our website.
Are your cat beds safe?
Yes! All Ovia cat beds are made from premium, non-toxic materials that are soft, durable, and safe for your feline friend to snuggle and play in.
How do I know which size is right for my cat?
Each product listing includes detailed dimensions to help you choose the perfect fit.
How can I contact customer support?
You can reach us anytime at lucidjehui@gmail.com, or use the chat icon on our site for quick responses—typically within 24 hours.
Is my payment information secure?
Absolutely. We use encrypted, PCI-compliant checkout, meaning your payment details are fully protected.